Payment & cancellation policy
We understand that life happens and in the event that you need to cancel a class, private session, workshop or massage appointment we have put the following policies into effect:
YBS does not offer refunds on services or classes for change on mind, or any other reason. All purchases and payments are final. However, a gift voucher for the corresponding amount may be provided in certain circumstances.
Payment for classes/sessions must be made upon booking - no exceptions. Most of our sessions are small and capped at a certain number, therefore your spot is only secured once payment is made. To book into a class/session you must either have an existing credit/gift card, pay via electronic transfer or credit card at the time of booking.
Classes & W'shops
If you cancel a class/session up to #3 days before the commencement of said class/session, you will receive a credit/gift card for the full amount with an expiry date of 6 months from the date of the class/session which can be used for any of our classes/sessions of an equal amount.
No refunds or transfers are available for no shows or cancellations within 24hours of the start of an event
Refunds are only given if the class/session is cancelled by YBS
Management may, in all situations, exercise discretion if the student can demonstrate that extenuating or significant personal circumstances led to their withdrawal. In these instances the student may be offered a full refund.
Private & massage sessions
Full payment will be charged if you cancel a private session with less than 24hours notice, or are a 'no show'. If you are late for a private session it will end at the original time. If you are more than 15 minutes late for a private session it is at the facilitator's discretion whether to hold an abbreviated session or not.
Gift cards are not refundable and non-returnable. If purchased for a specific pass, they cannot be used as cash. All vouchers will have an expiry date and must be adhered to.
Schedules, teachers and prices of classes, sessions and passes, or products are subject to change without notice. Please check our website for our most current offers.
Your privacy is very important to us. Any personal information you choose to give to us will only be used to help us provide you with the highest quality services, products and support. We will never share your personal or financial information with any other party. We do not share bank or credit information with any outside parties.